Invoicing & Suspension policies
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Invoicing policies for ISHost's hosting accounts, including invoice dates, renewal dates, and overdue policies.
Table of Contents
Hosting Life Cycle Policy
The hosting life cycle consists of the following stages:1. Pending activation2. Active period3. Grace period4. Redemption period
A hosting package can undergo status changes within a single lifecycle, with the changes being applied automatically.
Shared and Reseller plans
During the pending activation period, a package will display the status “In progress.” You can easily check this status in your ISHost account, located next to the main domain of the hosting package.
1.Shared and Reseller plans
Shared/Reseller Hosting orders are typically activated within a few minutes of being placed. However, in exceptional cases, account activation may take up to 30 minutes.
2.VPS/Cloud Server Hosting plans
Even if you receive a welcome email instantly, we advise you to wait a couple of hours before you start working on it. This is especially true for VPS plans with cPanel, as additional time is needed for cPanel/WHM to configure its services on a virtual machine.
If you order a VPS with Basic/Complete management, it may take our technicians up to 8 hours to manually configure your VPS.
3.Dedicated Server Hosting
In most cases, Dedicated Servers on CentOS are activated within 4 hours from the time the order is placed. However, if you have ordered a server with Complete management or a server with another operating system, activation may take up to 24 hours. Once the process is complete, you will receive a welcome email containing all the details of your server.
The active period starts once the pending activation period is complete, and you receive the Hosting Welcome email for your hosting package. You will see the status “Active” displayed next to your hosting package.
Invoice dates and renewal dates are during the active period:
Hosting accounts are invoiced 7 days before the billing date. An invoice notification email is sent when the invoice is generated, which includes the outstanding amount and the due date.
If you purchased a monthly hosting account on the 25th of the month, your hosting account will automatically renew on the 1st of the following month. This same policy applies to all other billing cycles. Alternatively, you have the option to manually renew before the automatic invoice is issued.
During the Invoice and Renewal periods, the hosting package will have the status “Alert” or “Active” until the service is renewed. For packages with one-month and three-month billing cycles, the Alert message will be enabled 15 days before the expiry date.
However, for all other packages, such as the annual or 2-year packages, the Alert message will be enabled 60 days before the expiry date. You can find more information on Hosting Billing.
Failure to pay invoices may lead to the suspension of web hosting services. Shared Hosting accounts, Business, and Reseller Hosting plans will be suspended three days after the due date of the invoice.
For VPS/Cloud and Dedicated Hosting, services will be suspended 1 day after the billing date if payment is not made. We always send a notification email regarding unpaid invoices before suspending an account.
If the auto-renew option is disabled for your subscription-based Dedicated Server, it will be suspended on the billing date. However, if auto-renew is enabled, the server will be suspended 24 hours after the billing date.
If the outstanding balance for the shared package is not paid within 30 days of the billing date, or within 3 days for VPS/Cloud/Dedicated Hosting, your account will be terminated due to non-payment. You can learn more about how to reactivate canceled shared hosting accounts, but you cannot reactivate canceled VPS/Cloud/Dedicated Hosting accounts.
For subscription-based Dedicated Hosting, the termination date will depend on the auto-renewal option. If the auto-renewal option is enabled, the hosting will be canceled 3 days after the billing date. If the auto-renewal option is not enabled, it will be canceled on the billing date.
Invoicing & Suspension Policy
This article covers invoicing policies for ISHost hosting accounts, including invoice dates, renewal dates, and policies regarding overdue payments.
Renewal Dates (Billing dates)
If you purchased a monthly hosting account on the 25th of the month, your hosting account will renew on the 1st of the following month. The same policy applies to all other available billing cycles.
Furthermore, you have the option to proceed with manual renewal prior to the automatic invoice issuance. If you have a hosting package with a monthly billing cycle, you can renew your service 14 days before the actual renewal date. For packages with an annual billing cycle, you can renew your service 2 months prior to the actual renewal date.
Hosting accounts are invoiced 7 days before the billing date. An invoice notification email is sent out when the invoice is generated, indicating the outstanding amount and the due date. Invoices are due on the billing date. If you have enabled the auto-renewal option for your hosting package, and if you have a credit card stored in our system set for auto-renewal, it will be charged on the 7th day after the invoice is generated, which is the billing date.
If the first auto-renewal attempt fails, the system will make subsequent attempts to renew the hosting plan on the 2nd and 5th days after the billing date. If the system receives an error indicating an invalid card (e. g., expired card), it will pause for 7 days before the next charge. Therefore, there will be only one additional automatic attempt to renew the service before it is suspended. It is advisable to renew the service manually in such cases. Invoices can be settled manually at any time until the service is terminated. The timeframes for service termination are described below.
Failure to pay your invoices may lead to the suspension of your web hosting services. Shared hosting accounts, Business, and Reseller plans will be suspended three days after the invoice due date. Therefore, you have a total of 10 days to settle the invoice for the shared hosting services before your account is suspended.
For VPS/Cloud and Dedicated servers, the policy is slightly different. In the event of non-payment, these services will be suspended 1 day after the billing date. We will send a notification email regarding unpaid invoices before suspending a past-due account. Your account will be suspended once the final email notification is sent out. These policies allow our customers enough time to settle their invoices while their hosting accounts remain stored on the servers.
Subscription-based Dedicated servers
If the auto-renew option is disabled for your Dedicated server, it will be suspended on the billing date. However, if it is enabled, the server will be suspended within 24 hours after the billing date. In the event that the first auto-renewal attempt is unsuccessful, the system will continue to make renewal attempts daily until the server is successfully renewed or terminated due to non-payment.
Just a heads up, if you don’t pay the remaining amount for your shared package within 30 days of receiving the bill, or within 3 days for VPS/Cloud/dedicated server, we’ll have to shut down your hosting account due to non-payment. And please remember, once a VPS/Cloud/Dedicated Hosting account is closed or terminated, it cannot be restored.
Subscription-based Dedicated servers
The termination date will also depend on the auto-renewal option. If enabled, the server will be canceled 3 days after the billing date. If not, it will be canceled on the billing date.